If for any reason you are not happy with your purchase, you may return the item(s) within 15 days of receiving the order. Please note that monogrammed, personalized, special-order items and items damaged through normal wear and tear are not eligible for return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.
As per company policy, the customer is responsible for the Shipping back to our warehouse for their return/exchange.
Please note: All returned packages must be sent with a tracking number. Ikon Sweden cannot be held responsible for any returned packages. Packages can be sent without tracking at your own risk. You can always contact us for any return question at firstname.lastname@example.org
For Exchanges or Refunds: If you change your mind (it happens to the best of us), or wish to return an unwanted gift, please contact us as we would love to help you. There are a few things to note:
- All items must be returned in original condition and in the original packaging.
- The return shipping isn't covered.
- The refunds will be free of charge and will always include the product/s amount of the item/s you are returning, the shipping amount will be deducted from the refund. Damages and issues We’re pretty strict with our quality control, but occasionally something might go wrong. If your product is faulty, or we sent you an incorrect order by mistake, contact us immediately, so that we can evaluate the issue and make it right.